any questions you can contact us on

We aim to post your items within 24 hours, and expect delivery within 3-5 working days (seasonal dates, bank holidays do apply and we ask you to wait a little longer.. we know it's hard!!) 

Any questions or concerns please email us. We are a small family shop and aim to respond to your email within 72 hours. (Bank holidays, seasonal dates and weekends apply) 

We use different courier services due to weight & size 

Your item has arrived and your not happy with your choice were sorry but we dont offer refunds but if your item has arrived damaged we,ask you to email a photo of the damaged item  and we will send a replacement to you on our next post out service 

Please remember- when purchasing sage, incense, candles, burners and more to always never leave a flame unattended, to be used by an adult,  to extinguish correctly and safely disposed of 

All our products are solely sold for fun, entertainment, light and love. We do not create spells or magic!! We leave that to you 


With blessings Crystal Moon xx